Service & Support 2018-05-09T17:19:10+00:00



We offer you full customer service and support both before and after your purchase. You can contact our friendly team of experts for information about your products, installation or technical advice on Free call NZ 0800 609 906 or email us at


We offer a 100% guarantee. If you are not happy with any of our products, simply return it within 30 days in the original packaging and condition supplied, and we will replace it for you.

See our Terms & Conditions


Our commitment to our customers:
At Coolvac, we understand that our greatest asset is customer loyalty and this is the foundation for all our business practices.

We deliver the best total solution for our customers by getting to know and understand the people we sell to and the products and services that meet their individual needs. We aim to build long lasting relationships with our customers that add true value to their business.

We stand behind all the equipment we sell and we pride ourselves on being your partner long after the sale.

Working closely with the designers and manufacturers, we know the most efficient and cost effective methods when it comes to equipment installation, service and maintenance. You will receive fast, friendly service – but more importantly you’ll speak to the people who have the technical expertise to keep your unit in best working order.

Contact Us


I have sourced information regarding refrigeration and vacuum technology from the principles of Coolvac Pty Ltd over the years and appreciate their input
John Yorston
Knowing the Directors of Coolvac Pty Ltd since the 80’s, we have appreciated the support and assistance over the years
Kieran Egan , (Air & Fridge Services) WA
In dealing with Coolvac Pty Ltd, we found them to be honest, efficient, and with knowledgeable tradecraft
Paul Keedle , (Atomic Capital)